Frequently Asked Questions

You can explore our product range in the E-SHOP section of our website. Our products are thoughtfully categorized (Furniture, Lighting, Decoration, Home Linen) and sub-categorized to facilitate your search.

Crafted by the finest European artisans, primarily in France, Italy, and Portugal, these pieces are the brainchild of our creative studio in Paris, under the guidance of our artistic director Constance Gennari. Each piece reflects meticulous selection of materials and finishes to offer you elegant, functional, and enduring designs.

Some of our products are the result of exciting collaborations with renowned houses, artists, architects, and designers, available in limited quantities for a limited time.

Yes, all our products come with a two-year guarantee.

Yes, our furniture pieces come fully assembled, except for sofas and dining tables, which are assembled by our transportation partner upon delivery.

We endeavor to provide accurate representations of our products through photos on our product pages, showcasing them from various angles and lighting conditions. Customer photos, available on some product pages or our Instagram account, can also assist you in your decision-making process.

Regarding wood colors, pieces of the same species or similar shade generally have very similar colors. However, due to the artisanal nature of our work, each piece is unique, so slight color variations may occur between two pieces of the same wood species.

Marble and certain woods possess unique veining characteristics, making each piece distinctive. We aim to showcase various veining nuances through photos on our product pages to provide you with an accurate depiction. For an even better visualization, feel free to visit our stores in Paris and Lyon, where our expert teams will gladly assist you.

Most products are packaged in reinforced cardboard to ensure safe transport. Fragile items, such as those with stone or travertine tops, or large delicate lighting fixtures, are delivered in wooden crates.

We've partnered with the best European artisans to create durable products. Detailed maintenance instructions tailored to each product can be found in the "Maintenance" section of our product pages. For any inquiries, contact our customer service at shop@thesocialitefamily.com.

Yes, we offer a digital catalog available on our website and in our boutiques.

Most of our collections offer extensive customization options. Visit our Paris and Lyon boutiques for an extended fabric range for our sofas.

If you have a professional project (hotel, restaurant, real estate development, boutique), we can study the feasibility and price of customization for you. Contact our team at pro@thesocialitefamily.com for full support for your customization project (textiles, colors, size).

Certainly! Contact us at shop@thesocialitefamily.com with your fabric sample request, specifying the items and your postal address. We'll send them to you free of charge. You can also visit our boutiques in Paris and Lyon to take away samples.